The virtual customer: a new paradigm for improving customer relations in libraries and information services Edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard = O cliente virtual: um novo paradigma para melhorar o relacionamento entre clientes e serviços de informaçao e bibliotecas = L'usager virtuel: un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information = El cliente virtual: un nuevo pradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca
Series: IFLA Publications ; 117Publication details: Munchen, Germany K.G.Saur 2005Description: xvi,385 p. 21 cmISBN:- 3598218451
- 0344-6991
Current library | Call number | Status | Date due | Barcode | |
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MAIN LIBRARY Noumea | 025 FER 2005 | Available | 10273 |